Welcome to Jewelax, your one-stop shop for stunning high-end jewelry! Our store boasts a
vast collection of fine gold and silver jewelry that will take your breath
away. From dazzling diamonds to colorful gemstones, we offer various options
for your unique taste. Our items are made to last a lifetime and become
precious family heirlooms for future generations. You can trust their
exceptional quality.

At Jewelax,
we believe that our customers deserve the very best, so we always offer
unbeatable deals without compromising quality. Our team of experts is always
available to guide you through your buy and help you make an informed decision.
Shop with us today and experience our sincere promise of high-quality jewelry
and exceptional customer service.

We process all of our orders
through the Shopify Secure Server, which utilizes the highest
state-of-the-art industry standard Secure Socket Layer (SSL) encryption
technology to protect all personal information for secure e-commerce
transactions. It encrypts all of your personal information including credit
card number, name, and address, so that it cannot be read as the information
travels over the Internet.

We stand behind every piece of jewelry we manufacture. If any piece has any manufacturer defects or issues, we warranty each piece with a limited one year warranty and
will replace or repair the piece. We do not cover damages that are due to normal wear and tear or abuse.

Yes, for the time being, we only produce customized nameplates. Please provide us with your name and exclusive design, and we will make them for you. We can assist you with choosing the plating, gemstones, metal, and design elements best suited to your style and needs.

Unfortunately, as we don't manufacture jewelry, we do not provide any jewelry alteration or
engraving services. Please remember that modifying jewelry products bought from our e-shop automatically voids the warranty.

We are pleased that you have chosen our company for your jewelry purchase! The delivery period may differ based on the product and the delivery destination.
Shipments within the USA are expected to arrive within seven business days, while international shipments can take 2-4 weeks. Please do not include weekends
and holidays.

Rest assured, we are working hard to get your order as soon as possible and appreciate your patience. 

Jewelax is proud to utilize a wide array of high-quality metals in our products. From platinum
to pure silver and sterling silver to gold, we offer a variety of carat levels and colors (22ct, 18ct, 14ct, and 9ct - yellow, white, and red/rose) to suit your unique preferences. We are confident our selection will exceed your
expectations and provide exceptional value.

The quality, shine, and size of diamonds are determined by four Cs: Cut, Carat, Clarity, and Color.

It's interesting to note that sterling silver consists of 92.5% pure silver and 7.5% another metal, typically copper. It is because pure silver is too soft and pliable to be utilized in jewelry. Adding copper provides the necessary strength and durability without altering the silver's color.

Due to exposure to air and other environmental variables, silver jewelry may tarnish over time. To assist in avoiding tarnishing and keep your jewelry looking wonderful, we employ unique anti-tarnish coatings and polishing processes.

Sterling silver has no nickel and is, therefore, suitable for most people. Silver or alloy metal allergies are possible but uncommon.

To keep your silver jewelry in good condition, storing it in a dry environment is important.
Silver can tarnish in humid places like drawers or hot pools. You can remove the tarnish using a silver dip or cloth. To clean your jewelry, gently scrub it with a soft toothbrush with warm soapy water to remove dirt and grime. Consider taking your jewelry to a trusted jeweler for periodic sonic and buff treatments
for even better maintenance.

Yes, we offer a variety of necklace chains to choose from. When selecting your pendant, you will also have the opportunity to browse through the available chain options. Please note that the price listed is only for the pendant, and the chain
must be bought separately.

To place an order online, follow these simple steps:

Choose the piece of jewelry you want and click "Add to cart."

If you're ready to finalize your order, click "Checkout." If not,
click "Continue Shopping."

Enter your name and email address on the checkout screen to proceed with billing and shipping.

Add your shipping details and select a payment option.

To successfully finalize your purchase, kindly choose the payment method that best suits your needs.

After placing your order, you will receive a confirmation email from Jewelax at your provided email address

We usually start processing and preparing your purchase for shipping immediately after receiving your order. It means that you may be unable to change or cancel your order once it has been delivered. If you need to make changes, you must return your order following our Refund Policy after receiving it.

After you complete your order, the Antique Jewelry Mall will send you an e-mail confirming receipt. When your order has shipped, you will receive another e-mail with a
shipping tracking number for your reference so that you may follow your package
online.

Yes, you can definitely have your order shipped to an address other than your billing
address.

For instance, if you
want the order delivered as a gift or to a different address like your work or school, you can inform your credit card provider to add the alternate shipping
address for internet and mail order purchases in the notes section of your account. It will allow our billing department to verify your shipping address
without issues.

Jewelax offers a variety of payment options, including Credit Card & Debit Card, PayPal, and multiple Net Banking options. Rest assured that your Credit/Debit card information is confidential. Jewelax and our trusted payment gateways use SSL encryption technology to safeguard your information.

To access the current status of your order on Jewelax, you must log in to your profile and click on "My Orders." You will also receive an email with a tracking number once your order is packaged and ready to ship. With this, you can monitor its
progress until it reaches its destination.

We offer ourvalued customers in the United States, Canada, United Kingdom, Australia, and Germany the convenience of free 7-day returns. Our return process is designed to be hassle-free and straightforward. Please note that shipping fees are non-refundable. We provide a full refund for eligible returns within the return window commencing on the day your shipment is delivered or picked up.

To determine your eligibility for a return, please review our return guidelines below.

Make sure that the items are in their original condition without any indications of wear or damage.

If returning items by mail, ensure they are in their original packaging with all tags, boxes, and pouches included.

Sets must be returned in their entirety, and individual items cannot bereturned for a refund, store credit, or size exchange.

All below items are non-returnable:

Customized name plates, special order rings, and products with personalized information are not returnable or exchangeable.
Please visit our return/exchange policy for more details.

How long does
Jewelax take to process a return?

If you wish to return your product for whatever
reason (within seven days of receiving it), a return usually takes five to seven business days once we receive it in the mail.

Is it possible
to return or exchange items labeled as final sales?

Please note that an item cannot be returned or exchanged if it is marked as a final sale. Please keep this in mind when making
your purchase. Nevertheless, consider gifting the item to someone else.

Th majority of orders ship within two to four days of placement. During this time,
Jewelax is confirming purchase authorization and preparing an appraisal repor for the purchased item in your name. On the day of shipment, Jewelax will email
you the shipment's tracking number so that you can monitor your order.

If you receive an order confirmation email and find an error, please call +1 517-626-4251 or email info@jewelax.com immediately. If you contact us outside business hours,
kindly leave a detailed message. This message must contain your full name, phone number, and order number (if applicable).

You can relax knowing
that your FedEx shipment of international jewelry will arrive in perfect condition. Our team of experts has used high-quality materials to protect your
valuable items. We have also created beautiful gift packaging that you will surely appreciate. If you want to keep the surprise factor of your order, just
let us know, and we will make special delivery arrangements without delay.